Platform Overview
Clapup platform core concepts
What's Clapup?
Clapup is a modern customer success and collaboration platform that makes it incredibly easy for your team to collaborate on emails, social messages, comments, mentions, reviews, and files. Clapup brings all your communication in one places, and helps your team to collaborate seamlessly regardless of wherever they sits.
Core features
Teams
Teams are the fundamental building block for collaboration. It help your team to streamline communication, assign responsibilities, and collaborate on issues, responding to customer queries and many more. Each team can have multiple channels to receive messages and emails.
Team Inbox
Team inbox helps your team to collaborate on emails, Social messages, and WhatsApp messages. It helps in setting up multiple channels, (You can connect multiple message channels to a Team inbox) and collaborate on messages and emails.
Assignments
Every incoming message will be assigned to a user, assigning can be manual or automatic based on setting. In this way it provides a clear responsibilities and accountability of each communication.
Team Files
Every team will have a dedicated space to store their documents, email attachments, and other digital files that can be accessed by team members only. It also have a robust version control that helps to store multiple versions of a document.
Comments
For accelerating collaboration, clapup have real time commenting feature for messages and files. User can ask their team members and get opinion before sending an email or publishing an image.
Discussions
There is a dedicated discussion space for each team. Here you can have general discussion with your team members.
Reputation Management
Reputation management is an additional module that helps businesses to manage their reviews, collect feedback and monitor social medias.
Review Inbox
All the reviews from Google Business Profile and Facebook can be managed from Review inbox. Connect to review channels like Google and Facebook to monitor and respond to reviews. You can also track comments, mentions and respond to them immediately.
Customer Feedback
Collecting feedback privately will helps to identify the paint points that your customers faced. With feedback management, you can collect feedback and view them in the review inbox.
Link in Bio
Every business will have lot of internet profiles which is difficult to share. Linkin Bio helps to consolidate all links and showcase on a single page with a single domain, So that you can share that to everyone.
Clapup have a very advance link management module that helps you to create any type of links. it also
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